Política de envio

Shipping

Shipping rates

Orders of $35 or more ship free within the United States by Express. Orders below $35 pay a flat $5.95 for Standard shipping, shown at checkout before you pay. Nothing is added after that — no handling fees, no surprise charges.

We also ship free to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, South Korea, Spain, Switzerland, the United Arab Emirates, the United Kingdom and a number of other destinations. If your country appears at checkout, we ship there.

Order processing

Orders are processed within 1 to 3 business days. Orders placed on a weekend or holiday start processing the next business day.

Delivery estimates

Most orders arrive within 7 to 15 business days after processing. International orders can take longer depending on the destination and local customs handling.

These are estimates, not guarantees. Weather, customs and carrier backlogs can add time. If we know an order is running late, we will tell you.

Tracking

The moment your order ships, a tracking link lands in your inbox. Open it any time to see where the package is. If tracking has not moved in several days, email us and we will chase the carrier for you.

Duties and taxes

Duties and taxes are included in the price shown at checkout. You should not be asked to pay anything extra on delivery.

Wrong or incomplete addresses

Please check your shipping address before confirming your order. If a package comes back to us because the address was wrong or incomplete, we will contact you to arrange redelivery. If you would rather cancel at that point, we refund the order.

Lost packages

If tracking says delivered but the package is not there, check with your household and neighbours first, then email us. If it does not turn up, we work with the carrier and make it right.

Questions

Email Ftssmarketing@gmail.com with your order number and we will help.