Política de reembolso
Returns & Refunds
We want you to be happy with what you ordered. If something is not right, you have 30 days from the day your order is delivered to request a return.
What we can accept
- Unopened skincare and cosmetics in their original, sealed packaging.
- Beauty devices in their original box with every accessory, cable and insert included.
What we cannot accept
For health and hygiene reasons we cannot accept skincare or cosmetics once the seal is broken or the product has been used, unless the item arrived damaged or defective. This is standard practice for beauty products and it protects every customer who orders after you.
We also cannot accept gift cards or items marked final sale.
If your order arrives damaged, defective or wrong
That one is on us. Email us within 48 hours of delivery with your order number and a photo of the item and its packaging. We send a replacement or issue a full refund, return shipping included. You are never charged for our mistake.
Who pays for return shipping
If you are returning an item because you changed your mind, the return shipping cost is yours. If the item was damaged, defective or not what you ordered, we cover it.
How to start a return
Email Ftssmarketing@gmail.com with your order number and a short note about what you would like to return. We reply with the return address and instructions. Please do not send anything back before you hear from us, or we may not be able to track and refund it.
When you get your money back
Once your return arrives and we have checked it, the refund goes to your original payment method within 5 to 10 business days. Depending on your bank or card issuer it can take a few extra days to show on your statement.
Cancellations
You can cancel an order any time before it ships. Email us as soon as you can and we will stop it if it has not left the warehouse.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.